An update on partner invoices

The travel and tourism industry is facing unprecedented economic disruption as we strive to stop the spread of COVID-19. Experience Columbus wants you, our partners, to know that we stand with you, ready to support your business during this difficult time.

With that in mind, we would like to announce that we have paused all invoicing to our community partners effective April 1, 2020 and lasting through July 31, 2020. While dues payments are an important source of our revenue, as your partner, we believe it’s critical that we do everything we can to help you withstand this pandemic.

Additionally, any outstanding community partner invoices will be paused during this time period. This means, you will not need to submit payment for a past due invoice between the months of April and July, if you have not already.

No business will be at risk of having its partnership suspended or dropped due to lack of payment. We have made this decision to ensure no business loses access to the important marketing benefits, business connections and resources it receives through Experience Columbus.

Partner events will continue virtually (view the latest event here!) and our partner toolkit will be updated regularly. This toolkit is designed to help businesses navigate the changing landscape and includes links to financial aid resources, the most recent industry research, free telecommuting tools, updates on those companies currently hiring, and more.

In July, we will reassess the economic climate and community partner invoicing moving forward in 2020. In the meantime, we will continue regular communication to you through Partner News, your partner portal, and the Experience Columbus Partner Facebook Group.

We know this is a hard time. Rest assured that the entire team at Experience Columbus is doing everything it can to support the community. From encouraging locals to engage with your businesses to discussions with our meetings, conventions and events to re-book for future dates. In the next several weeks, we’ll be hard at work on plans for re-launch. We’ll be looking to the community for ideas and contributions, and we’ll let you know of plans as they unfold.

We are here to support you. Please reach out if we can assist you during this time.

Thank you for being a partner of Experience Columbus!

Taylor Orsbon

Taylor Ray Orsbon, CTA

Director, Strategic Development


Keiana Mitchell

Keiana Mitchell, CTA

Partnership Sales Manager