Convention service managers (CSMs) wear a lot of hats -- mentors, on-site experts, sympathizers, to name a few. But some CSMs go beyond the call of duty to fix a problem, find a resource, or just make sure the planner looks good. Successful Meetings, in conjunction with the Event Service Professionals Association (ESPA), honors the top CSMs at resorts and hotels, convention and visitors bureaus, and convention centers. Here are this year's honorees.