Privacy Policy

The Greater Columbus Convention & Visitors Bureau d.b.a. Experience Columbus considers your privacy to be of utmost importance. Any information you provide to experiencecolumbus.com is considered private and will never be given, sold or leased to other companies unless clearly stated on the page on which the information is requested.

On this website we collect demographic data from Google's Interest-based advertising with Google Analytics. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the ads setting. Here is Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout/

Personal Information Collected

If you have agreed to receive e-mail updates from us on special promotions, we will contact you periodically with special offers, announcements, and discounted rates. Each time we contact you, you have the option to unsubscribe and not receive any further offers from us. No personal information collected will be shared with businesses or organizations to help them contact consumers for marketing purposes.

Links

This website contains links to other sites. Please be aware that Experience Columbus is not responsible for the privacy practices of other websites. Be aware when you leave our site and pay attention to the privacy statements of each subsequent Web site. This privacy statement applies solely to experiencecolumbus.com.

Experience Columbus Mobile App (Powered by Visit Widget LLC)

1. Information We Collect From Our Mobile App:

• User-Provided Information: Name, email, and preferences (including sign-in via third-party services like Facebook).
• Location Information: Device-transmitted location data, used for nearby event and attraction recommendations.
• Device Information: Details such as device type, operating system, feature usage, and network signal data.
• Unique Identifiers: Automatically generated IDs (e.g., User ID, Plan ID, Firebase Instance ID, OneSignal Player ID, Plot Projects User ID, Apple’s IDFA) for app functionality, analytics, notifications, and advertising.
• Cookies & Non-Identifying Data: Used to save preferences and improve the service.

2. How We Use Information
We and our technology partner, Visit Widget LLC, use collected information to:

• Maintain your account and save your plans or preferences across devices.
• Deliver personalized recommendations and push notifications (if you opt in).
• Analyze app usage, monitor crashes, and improve performance.
• Respond to inquiries or provide user support.
• Send marketing or engagement communications consistent with your chosen preferences.

3. How We Share Information

• With Service Providers: Shared with trusted vendors and partners under confidentiality agreements, to help us operate the app or website.
• For Legal Reasons: Disclosed if required by law or to protect rights, safety, or property.
• Business Transfers: May be transferred in the case of a merger, acquisition, or asset sale.
• Third-Party Links: The app or site may link to external websites; we are not responsible for their privacy practices.

4. Data Storage, Security & Transfers

• Personal data is stored and processed by Visit Widget LLC and its vendors, primarily in the United States.
• We take commercially reasonable measures to protect your data, but please be aware that no system is foolproof.
• By using the app, you consent to the transfer of your information across borders (e.g., to the U.S.).

5. Your Rights & Choices

• Access & Control: You can edit or delete your personal information through your account or by contacting us.
• Opt-Out: You can disable cookies, turn off location permissions, or decline notifications in your device settings.
• Deletion: You may request deletion of your personal data at any time by contacting us.
• GDPR & CCPA: Users located in the EU or California may have additional rights concerning access, correction, deletion, or restriction of their data.

6. Children’s Privacy
Our app and services are not intended for children under 13, and we do not knowingly collect personal information from children under this age.

7. Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be posted here with a revised effective date.

GDPR

In compliance with the European Union (EU) General Data Protection Regulation (GDPR), we may rely upon one or more legal bases defined in the GDPR to collect, use, share, and otherwise process the personal information of individuals located in the EU (“EU subjects”), including where:

• necessary to perform a contract we have with you and to provide the services;
• you have consented to the processing (in which case you may revoke your consent at any time);
• necessary for us to comply with a legal obligation, or to establish, exercise, or defend legal claims;
• necessary to protect your vital interests or those of others;
• necessary in the public interest; and
• necessary for the purposes of our or a third party’s legitimate interests, provided that those interests are not overridden by your interests or fundamental rights and freedoms.

Where we collect, use, disclose, and otherwise process your information based on legitimate interests, we may rely on the following interests:

• Provision of our services: We use your information to pursue our clients and other impacted individuals’ legitimate interests in obtaining and/or benefitting from our services, as well as our interests in providing our services.
• Keeping our services safe and secure: We use your information in certain instances as necessary to pursue our and your legitimate interests of keeping some of our services, such as our domains, websites, apps, offices and events, safe and secure. For example, we collect IP addresses and process log files to ensure our website and apps are not subject to fraudulent access.
• Marketing our services: We use your information as necessary to pursue our legitimate interests in marketing our services. For example, where permitted by digital marketing law we may contact you by email to let you know of future events you might be interested in.
• Providing, improving, and developing the services: We use your information as necessary to pursue our legitimate interests in tailoring and improving our services. For example, if we have served you in the past, we may send you a survey or questionnaire to understand your experience in obtaining legal services from us.  
• Providing seamless services with our affiliates: In some cases, our services require the engagement of, or sharing of your information with, other companies affiliated with us. 

If you are located in the EU, under certain circumstances, you may have certain legal rights under the GDPR, including:

• To access the personal data we maintain about you
• To receive information about how we process your personal data
• To correct your personal data
• To have your personal data erased
• To object to or restrict how we process your personal data
• To request your personal data be transferred to a third party
• To withdraw any consent you may have given us to process your personal data 

To exercise the above rights, please contact us at the information provided below. We will consider and process your request within a reasonable period of time. Please be aware under certain circumstances, the GDPR may limit your exercise of these rights.

We reserve the right to change this policy at any time. If we decide to change this Privacy Policy, we will post these changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. This Privacy Policy and all statements herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.