Woman and man posing with deer statue on the Scioto Mile

Experience Columbus Insider (ECI) Program

The Experience Columbus Insider program intends to educate residents and equip the local hospitality industry to understand the economic impact that accompanies a strong tourism economy. Our goal is to provide resources and education for local industry professionals via the completion of the online ECI program developed by Experience Columbus.

Become an Insider

Overview

Program Objective

To foster a group of passionate residents that create memorable experiences for visitors, elevate the guest experience, and promote the Greater Columbus region.

Accreditation Process

All Insiders complete an online or in person course which covers the history of Columbus, things to do, specific language to help visitors navigate the city, and promoting the Greater Columbus region. After completing the course, Insiders will gain access to two years of benefits that include:

Monthly Networking Events that include behind-the-scenes tours, happy hours, and informational webinars
Discounts and free tickets to Columbus events
Adding ECI to resumes, LinkedIn, email signatures, etc.
An interactive member portal with Columbus information, forums, and event information

Who should take this course?

The Experience Columbus Insider (ECI) accreditation course is designed for individuals and organizations that have a direct interest in promoting Columbus, tourism, hospitality, and/or community engagement.

Typical participants include:

Hospitality and Tourism Professionals - hotel staff, restaurant employees, and transportation providers. Individuals working in attractions, museums, or event venues.
Customer-facing Employees - retail employees or anyone who regularly interacts with visitors. Professionals in roles that provide recommendations to out-of-town guests.
Event Planners and Organizers - those hosting conferences, meetings, or events in Columbus and looking to provide tailored experiences for attendees.
Community Ambassadors - volunteers, tour guides, or city advocates who promote Columbus to visitors.
Businesses Seeking to Engage Tourists - small business owners in retail, food, and entertainment. Staff from chambers of commerce, visitor centers, or other promotional organizations.
Columbus Enthusiasts - residents passionate about their city and looking to contribute to its reputation as a welcoming destination.

Benefits

ECI Accreditation listed on your email signature, resume, LinkedIn, etc.
Invitations to dress rehearsals and opening nights of performances by the Short North Stage, BalletMet, Opera Columbus, and more!
Exclusive discounts and offers at local businesses

Access to Experience Columbus Insider exclusive events and behind-the-scenes tours
Access to Insider portal with resources, what's new in Columbus, and ways to interact with other insiders
Access to closed Facebook group and Insider networking events

Become an Insider

2025 In-Person ECI Classes

Sept. 10, 2025: 8:30 a.m.–12 p.m. | at Columbus Zoo and Aquarium
ECI class with a Delaware County deep dive and activity. Sign up here.
Oct. 9, 2025: 1–5 p.m. | at Cutler Real Estate in Grove City
ECI class with a Grove City deep dive and area excursion. Sign up here.
Oct. 13, 2025: 1–4 p.m. | at The Capital Suites Hotel
ECI class with a behind-the-scenes tour or experience. Sign up here.

Nov. 3, 2025: 1–4 p.m. | at Bexley COhatch
ECI class with a behind-the-scenes tour or experience. Sign up here.
Nov. 4, 2025: 1–5 p.m. | at Crooked Can
ECI class with a Hilliard deep dive and area excursion. Sign up here.