Columbus Skyline in background with Scioto Mile and Scioto River in foreground

CBUS Rewards App Support

Questions?
Contact us at Rewards@ExperienceColumbus.com for questions about the CBUS Rewards app and a representative will be happy to assist you.

Man and woman taking selfie with deer statue on Scioto River. Columbus skyline in the background.

Plan Your Day Your Way

Create a custom itinerary by saving your favorite places and events—or add new ones to your bucket list.

Group of friends walking in the Short North Arts District

Discover What’s Around You

Find Columbus events, things to do, restaurants, shops and hotels nearby with just a tap.

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Earn Points on the Go

Check into restaurants, attractions and events you visit to collect rewards points.

Access Exclusive Offers

Get discounts at your favorite businesses, valid only for CBUS Rewards members.

Merch as part of CBUS Rewards program, including Columbus shirts, mug, umbrella and socks

Redeem Exclusive Rewards

Use your points to unlock Columbus merchandise, gift cards and more—all delivered to you free of charge.

Speakers recording yes, Columbus podcast in the Experience Columbus Visitor Center in the Arena District.

Explore Everything Columbus

Quickly access Columbus content like our podcast, Visitor Guide, attraction tickets and even a chatbot for instant answers.

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Stay in the Know

Turn on notifications to get updates about special events, new things to do and extra ways to earn points.

CBUS Rewards app homescreen showing on iPhone

Still Need Some Convincing?

Three Reasons to Download the CBUS Rewards App

Learn More

Frequently Asked Questions

What is the CBUS Rewards app?

The CBUS Rewards app is a free mobile app that helps you explore Columbus while earning points for visiting local businesses, attractions, and events. You can also use it to discover things to do, access deals, build itineraries, and redeem points for rewards.

Is the CBUS Rewards app free to use?

Yes, the app and rewards program are completely free to join and use. Limit one account per person.

Do I need an account to use the app?

You can browse the app as a guest, but you’ll need to create a free account to earn and redeem points. After downloading the app, tap the profile icon in the top-right corner, select "Sign In”, and follow the prompts to create your account.

How do I earn points?

You can earn points by checking in at participating events, attractions, and businesses. Once you’re at an eligible location, open the app, tap the CBUS Rewards button, select your location, and tap “Check-In Now”. Points are typically awarded instantly.

How many points do I earn per check-in?

You earn 10 points for each business, event, and attraction check-in. You may only check in to the same location once per year. Points and check-in eligibility reset annually in September.

Do points ever expire?

Yes, points reset annually in September. Any unused points will be forfeited at that time. Users will be notified before the reset occurs.

The app won’t let me check in to a location. What should I do?

You must be physically present at the location to check in. Make sure your location services are enabled your device settings. You can also only check in to each location once per year.

What can I redeem my points for?

Rewards rotate and typically require between 50 and 1,000 points. Options may include exclusive Columbus-themed merchandise, local restaurant gift cards, experiential passes and more. To view current rewards, open the app and tap the Redemptions button.

How do I redeem my points?

To redeem points, open the CBUS Rewards app and navigate to the Redemptions section. Select the item you'd like, click “Redeem”, and complete a short form to confirm your request. Most rewards, including gift cards, are shipped to the address provided on your form. Delta vouchers are sent via email from rewards@experiencecolumbus.com — if you don’t see it within two business days, please check your spam or junk folder.

What should I do if I have an issue with my account or rewards?

For assistance, email rewards@experiencecolumbus.com with details about your issue. Include screenshots when possible.