Become a City Ambassador


CTASign-up for a CTA class


Travel and tourism are big business. In Greater Columbus, visitors spend $6.4 billion each year, which has an overall economic impact of $9.7 billion and supports nearly 75,000 jobs like yours.

A positive visitor experience is critical to increase the number of visitors to our city, how much they spend and, most importantly, their desire to come back. The Greater Columbus Tourism Ambassador program was developed to foster a destination-wide culture of quality service and welcoming citizenry.

The Certified Tourism Ambassador™ (CTA) program is a national certification and a respected professional achievement. Through this program, frontline employees, ambassadors and volunteers will improve their knowledge of Greater Columbus, craft answers to frequently asked visitor questions, interact with peers, share best practices and develop a better understanding of their role in increasing tourism. CTAs will complete required reading and learning assignments, attend a half-day classroom session and pass an open-book examination. When completed, participants will be a CTA and have the tools and knowledge to create a memorable visitor experience.

There is a one-time non-refundable, non-transferable application fee of $29 per person and an annual renewal fee of $20 per person.

You are invited to enroll in the Greater Columbus Tourism Ambassador program and join the area's 2,200+ CTAs and 45,000+ CTAs nationwide and in Bermuda who have earned this designation!

cta of the yearCongratulations to the 2017 CTA of the Year, Billy King, security administrative supervisor at the Columbus Zoo and Aquarium and Visit Gahanna for being recognized as the first-ever Greater Columbus CTA Employer of the Year.



Violet Mowry2016 CTA of the Year

Violet Mowry, CTA, Concierge at Columbus Hospitality.

Violet is also a CTA program facilitator. 


Amy Huggins2015 CTA of the Year

Amy Huggins, CTA, CMP, Senior Customer and Guest Experience Manager for the Greater Columbus Convention Center.

Amy was also named the 2015 International CTA of the Year.


View program details and curriculum (CTA brochure)
Sign-up for a CTA class
List of Greater Columbus CTAs as of Oct. 18, 2017

To learn more, contact Robbie Banks, CTA, Senior Visitor Experience Manager at 614-222-6149 or