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Shipping and Return Policy Terms

Please read these Shipping and Return Policy Terms (“E-Commerce Terms”) carefully prior to redeeming Experience Columbus CBUS Rewards Program Rewards or purchasing items from the Experience Columbus App or Website. These E-Commerce Terms apply to purchases made directly with Experience Columbus (the “E-Commerce Program”), and do not apply to purchases made through third-parties, including those third-party applications available on our Website and App. By participating in the E-Commerce Program, you agree to Experience Columbus’s Terms of Use, which are incorporated into these E-Commerce Terms. For purposes of this agreement, “Experience Columbus,” “us,” or “we” shall mean Greater Columbus Convention & Visitors Bureau and any of its predecessors, successors, assigns, parents, subsidiaries, affiliates, and each their respective officers, directors, shareholders, employees, and agents.

THESE E-COMMERCE TERMS CONTAIN A BINDING ARBITRATION PROVISION, CLASS ACTION WAIVER, AND JURY WAIVER THAT AFFECTS YOUR RIGHTS. THE ARBITRATION PROVISION REQUIRES THAT ALL DISPUTES BE RESOLVED IN INDIVIDUAL ARBITRATIONS OR SMALL CLAIMS COURT PROCEEDINGS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. Further, these Terms are legally binding, limit Experience Columbus’s liability to you and require you to indemnify us. If you do not wish to be bound by these Terms and any Additional Terms, do not use the Service and uninstall our downloads and applications.



Experience Columbus shall endeavor to ship merchandise purchased directly from Experience Columbus within 60 days of purchase. If we cannot ship the merchandise within the initial 60 day period, we will notify you and give you the option to cancel the order and obtain a full and prompt refund. If we are unable to ship the merchandise by the new date provided in the initial notice, we will provide you with renewed notice. Unless you expressly consent to the renewed delay, or if you request that we cancel your order, we will automatically the order and issue a prompt refund.



Unless prohibited by law, Experience Columbus does not offer refunds or accept returns of merchandise purchased directly from Experience Columbus. If you received the wrong item, or damaged merchandise, please contact us directly at or (614) 221-6623.


These E-Commerce Terms shall govern purchases made directly from Experience Columbus as it applies to you from time-to-time. AS OUR E-COMMERCE PROGRAM EVOLVES, THE TERMS AND CONDITIONS UNDER WHICH WE OFFER THE E-COMMERCE PROGRAM MAY BE MODIFIED AND WE MAY CEASE OFFERING THE PROGRAM UNDER THE E-COMMERCE TERMS OR APPLICABLE ADDITIONAL TERMS FOR WHICH THEY WERE PREVIOUSLY OFFERED. YOU UNDERSTAND AND AGREE THAT EACH TIME YOU MAKE A PURCHASE FROM THE E-COMMERCE PROGRAM YOU ARE ENTERING INTO A NEW AGREEMENT WITH US ON THE THEN APPLICABLE TERMS AND CONDITIONS AND YOU AGREE THAT WE MAY NOTIFY YOU OF NEW TERMS BY POSTING THEM ON THE WEBSITE OR APP (OR IN ANY OTHER REASONABLE MANNER OF NOTICE WHICH WE ELECT), AND THAT YOUR CONTINUED PURCHASE AFTER SUCH NOTICE CONSTITUTES YOUR GOING FORWARD AGREEMENT TO THE NEW TERMS FOR YOUR NEW USE AND TRANSACTIONS. Therefore, you should review the posted E-Commerce Terms, and any applicable Additional Terms, each time you use the E-Commerce Program. Any new E-Commerce Terms or Additional Terms will be effective as to new use and transactions as of the time that we post them, or such later date as may be specified in them or in other notice to you. However, the E-Commerce Terms, and any applicable Additional Terms, that applied when you previously transacted will continue to apply to such prior transactions (i.e., changes and additions are prospective only) unless mutually agreed. In the event any notice to you of new, revised or additional terms is determined by a tribunal to be insufficient, the prior agreement shall continue until sufficient notice to establish a new agreement occurs. In the event any tribunal finds any changed terms to be invalid, unenforceable or illegal, such will be severed to the extent necessary for the remainder to be valid and enforceable. You should frequently check the Services and the e-mail you associated with your account, for notices, both of which you agree are reasonable manners of providing you notice. You can reject any new, revised, or additional terms by declining to make a purchase, and conducting a purchase constitutes acceptance of such terms.


These E-Commerce Terms contain a mandatory arbitration provision, class action waiver, jury waiver, and limitation of liability provisions more fully set out in Section 8 of Experience Columbus’s Terms and Conditions, which are incorporated here by reference.